Return & Refund Policy

Last updated: January 2026

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Returns

You have the right to return your order within 14 days of delivery, in accordance with European consumer law.

To be eligible for a return:

• The item must be unused

• The item must be in its original packaging

• Proof of purchase is required

Certain items may be excluded from returns for hygiene or safety reasons.

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 14 business days.

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Return Shipping

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

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Contact

To initiate a return, please contact:
Email: support@plnshop.co.uk